Help Centre
How to use UrusVendor, step by step
Every guide comes with an explainer video and written steps. Pick the guides for who you are.
For Vendors
Traders joining an event: register through the organiser's link, pay, and trade on event day.
play_arrow
1:09
Start here
Register for an event through the organiser's link
One form, no account and no password. The organiser picks the vendors, then sends your lot number and payment link straight to you.
format_list_numbered 6 steps smart_display Explainer video
play_arrow
1:07
Register your vendor account with an invitation link
The organiser sends you an invitation link. Fill in the form once — your account is ready in two minutes and takes you straight to the application form.
format_list_numbered 6 steps smart_display Explainer video
play_arrow
1:27
Apply for space at an event
Pick an open event, fill in the application form that is pre-filled from your profile, choose your preferred lots and submit.
format_list_numbered 8 steps smart_display Explainer video
play_arrow
1:38
Pay for your booking and accept the contract
Once approved and given a lot, pay before the hold timer runs out — online or with a bank transfer proof — then accept the contract and download your invoice.
format_list_numbered 8 steps smart_display Explainer video
play_arrow
1:27
Event day: entry pass, sales reports and issues
On event day, show your QR pass at the entrance, report your daily sales and report on-site problems straight to the coordinators.
format_list_numbered 7 steps smart_display Explainer video
play_arrow
1:17
Business profile, language and account
Update the profile used for every application, change the language, install the portal on your phone's home screen and reset your password.
format_list_numbered 7 steps smart_display Explainer video
For Organisers (EO)
Organiser teams: set up events and lots, gather and screen vendors, collect payments and run event day.
play_arrow
1:16
Start here
Getting started: dashboard and organisation settings
Get to know the dashboard and menu, then complete your organisation profile, bank account, payment gateway and team.
format_list_numbered 7 steps smart_display Explainer video
play_arrow
1:44
Create an event, categories and quotas
Set up vendor categories, create the event with dates and location, set a quota per category, the SOP, the application window and booking rules.
format_list_numbered 8 steps smart_display Explainer video
play_arrow
1:22
Lot types, generating lots and the floor plan
Create booth types with prices, generate a series of lots in one go and place them on the venue floor plan.
format_list_numbered 6 steps smart_display Explainer video
play_arrow
1:20
Gather vendors with a registration link
One link for WhatsApp, ads or posters. Vendors fill in one form without an account; you pick, assign a lot, and the payment link reaches the vendor in one click.
format_list_numbered 6 steps smart_display Explainer video
play_arrow
1:17
Invite vendors to an event
Generate a personal invitation link, send it by WhatsApp or email, and track who has opened it and registered.
format_list_numbered 7 steps smart_display Explainer video
play_arrow
1:22
Screen applications and allocate lots
Review applications alongside the vendor's history, then approve and assign a lot in one click — the vendor receives the lot number and payment link straight away. Category quotas are enforced.
format_list_numbered 7 steps smart_display Explainer video
play_arrow
1:39
Payments, contracts, invoices and refunds
Confirm bank transfer proofs, record manual payments, build instalment schedules, generate contracts and handle cancellations and refunds.
format_list_numbered 8 steps smart_display Explainer video
play_arrow
1:22
Event day: check-in, attendance and issues
Watch attendance live, check vendors in with a QR scan (even offline) and resolve on-site issues by priority.
format_list_numbered 7 steps smart_display Explainer video
play_arrow
1:24
Reports, exports and broadcasts
Analyse event performance and revenue, export to Excel, and send one message to a group of vendors without WhatsApp blasting.
format_list_numbered 7 steps smart_display Explainer video